Template, not yet reviewed by a lawyer. This page is a working draft that LatchGrid will have reviewed by qualified counsel before Facadely takes payments. Items in [brackets] are still to be filled in.

Refund Policy

Last updated 2 November 2026

Payments are processed by Dodo Payments, our merchant of record. Dodo Payments issues any money refund to your original payment method.

Automatic credit refunds

• If a render or edit fails, the credit is returned to your balance automatically.
• If our drift check finds that a render departed from your sketch (for example, missing, extra or moved windows), you keep the image and the credit is returned automatically.

Subscriptions

• You can cancel any time from Billing. Your plan stays active until the end of the period you paid for, and it does not renew.
• Monthly plan credits expire at the end of each billing cycle and are not refunded or carried over.
• We do not refund partly used periods, except where the law requires it or as set out below.
• [First-purchase refund window, for example a full refund within 7 days if you have used no paid credits. To be confirmed by LatchGrid and counsel.]

Top-ups

Top-up credits never expire while your account is open. Unused top-ups can be refunded within [14] days of purchase. Used top-ups cannot be refunded.

Billing errors

We refund duplicate charges, and charges made after a confirmed cancellation, in full. Contact [billing email] or Dodo Payments support with your receipt.

How to ask

Email [billing email] from your account email with the receipt number. We reply within [3] business days.